Shipping & Delivery Policy

We hope you love your HEMM delivery - that's why we've made standard shipping free worldwide. All of our shipping is tracked - you will receive confirmation of your tracking number once your order has been packed.

What are your shipping options and rates?

Orders are shipped by flat shipping, while overnight shipping or expedited shipping is not available for now. Below are the details of our shipping rates.

 When will my order ship?

Ordering at Hemm, your order will ship approximately 1-2 business days after your order has been placed as it is a normal processing time of each order. For Friday afternoons, weekends, holidays and during physical inventory audits, the processing time will be started on the next weekday. Please allow additional time for shipping when placing your order ahead of your special event.

Please note: If your transaction requires manual approval or any errors are encountered with the entered billing and/or shipping addresses, this may delay shipment. To prevent this, please double check your information as you enter it at checkout and ensure you provide accurate contact information while placing your order so our team can reach out to you.

 Do you ship to PO boxes or Military APO/FPO addresses?

Yes, we do ship to PO Boxes or Military APO/FPO addresses. Please allow additional delivery time to Alaska, Hawaii, PO Boxes, APO/AFO addresses, and U.S. Territories as there may be delays.

How do I track my order?

Tracking for your order is emailed to you once your order is shipped out. The tracking updates are available typically within 2-3 business days of shipping out, so please don't worry if your tracking hasn't been updated, your package is on its way to the distribution center.

If you have made a mistake on your order, you may be able to update your details, provided this has not already been picked and packed. Please email us as soon as possible at info@hemmthebrand.com and we can amend the shipment address for you